Help Center

Booking is quick and simple. On the homepage, enter your pickup and drop-off address, date, time and number of passengers. The system will show available vehicles with a fixed price. Enter your details, add any notes and complete your booking. You will receive an email confirmation immediately.

Yes. The price you see when booking is the final price. There are no hidden costs, traffic surcharges or surprise fees. The price includes the vehicle, driver, fuel, tolls and luggage assistance.

We accept cash payment directly to the driver. For international bookings or your convenience, contact us for alternative payment options.

Yes. You will receive a confirmation email with all transfer details: date, time, addresses, booking reference and vehicle information. We recommend keeping this email for the day of your trip.

Of course. During booking, enter the passenger name and phone number. The driver will contact the passenger directly on the day of the transfer.

For transfers between 10:00 PM and 6:00 AM, a fixed night surcharge applies. The exact price is always shown during booking, before confirmation.

During booking, you will find the "Have a promo code?" section in the payment step. Enter your code and the discount will be applied automatically to the transfer price.

We do our best to accommodate last-minute requests. If the vehicle is available, we will arrange the transfer. Contact us directly on WhatsApp at +39 366 598 2465 to check availability.

The driver will wait for you with a sign showing your name. For airport pickups, the driver will be positioned in the arrivals area. You will also receive the driver name and phone number by email before the transfer.

We monitor all flights in real time. If your flight is delayed, the driver will automatically adjust the pickup time. There is no need to contact us — the flight monitoring service is included free of charge.

Each passenger can bring one large suitcase and one carry-on bag. If you have extra luggage or sports equipment, indicate it in the notes during booking and we will arrange the right vehicle.

Yes. Infant, child and booster seats are available upon request for an additional fee. Indicate this during booking, specifying the age and number of children.

Our fleet includes modern, comfortable vehicles for groups of up to 8 passengers, with generous luggage space and climate control. All our vehicles are perfectly maintained and regularly sanitised. For larger groups, contact us for tailored solutions.

Yes, short stops during the transfer are possible. Indicate them in the booking notes or communicate directly with the driver. For extended stops, an additional cost may apply.

No, never. All our transfers are private and exclusive. The vehicle is reserved solely for you and your group. No strangers, no sharing, no detours.

Yes. During booking you can enter the exact address or accommodation name. We will take you right to the door. In some restricted access areas (historic centres, ZTL zones), the driver will drop you at the nearest accessible point.

Generally, animals are not permitted on board to maintain vehicle cleanliness. Exceptions are made for assistance animals. For other special cases, contact us in advance and we will assess your request.

We operate across all of Sicily. We cover airports (Catania, Palermo, Comiso, Trapani), the Baroque towns of Val di Noto (Noto, Ragusa, Modica, Scicli), Taormina, Syracuse, Catania, Palermo, Cefalu, Agrigento, Mount Etna, the Aeolian Islands, the ports of Catania, Palermo and Messina, and much more.

Yes, it is one of our specialties. We cover Noto, Ragusa Ibla, Modica, Scicli, Caltagirone and Ispica — all UNESCO World Heritage sites. Perfect for cultural and photography tours among Sicilian Baroque architecture.

Yes. We offer transfers to Mount Etna and surrounding towns such as Nicolosi, Zafferana Etnea and Bronte. Our drivers know the volcano roads perfectly and can recommend the best panoramic viewpoints.

Yes. We cover Catania-Fontanarossa, Palermo Falcone-Borsellino, Comiso and Trapani-Birgi airports. For each airport we offer real-time flight monitoring and meet and greet in the arrivals area.

Yes. We cover the ports of Catania, Palermo and Messina for cruise passengers. We also offer transfers to Milazzo port for the Aeolian Islands, and to Pozzallo for the Malta ferry connection.

Our drivers are professionals with over 20 years of experience driving in Sicily. In extreme conditions, we will contact you to find the best solution.

Yes. Cancellation is free up to 15 days before your transfer. For late cancellations (less than 15 days), no refund is provided. To cancel, contact us by email or WhatsApp with your booking reference.

Yes. You can change the date, time or route free of charge up to 15 days before your transfer. Contact us by email or WhatsApp and we will take care of everything.

For cancellations made within the deadline, the refund is processed on the same payment method used, within 5-10 business days. For cash payments, contact us to arrange the refund.

Yes. All our drivers are licensed professionals with a valid private hire (NCC) licence. Every vehicle is covered by full insurance for passengers and luggage as required by Italian law.

On the day of your transfer, call the driver number shown in your confirmation email. For other urgent matters, WhatsApp us at +39 366 598 2465 — we respond within minutes.

Of course! After the transfer you will receive an email with a link to leave your feedback. Your opinion helps us constantly improve our service.

If you left something in the vehicle, contact us immediately by email or WhatsApp with your booking reference. We will do our best to recover the item as quickly as possible. Shipping costs are the responsibility of the customer.

A private transfer offers a superior experience: guaranteed fixed price with no meter, vehicle reserved just for you, no sharing with strangers, personalised airport meet and greet with name sign, real-time flight monitoring and the peace of mind of a professional service with over 20 years of experience.